Reengineering Team Dynamics: Structural Strategies for Improved Performance
“He wouldn’t give me the information. ‘That’s handled by his team,’ he said.” My team lead reported this to me, an in-house Organization Development partner and fellow Program Director–with a mix of frustration and resignation. She had just met with one of the Program Directors, aiming to gather insights into the client experience—especially the details […]
Rooting Out the Actual Problem: Case Study
As an organization development consultant, the “problem” my clients bring for resolution are sometimes only the visible consequence of a deeper or more complex problem. Merely addressing the symptom–however painful–would only obscure the root cause and postpone a full resolution. Case in Point As an internal practitioner and program director at a large nonprofit serving […]